Welcome to the FAQ section of www.minigalleryshop.com! We hope the following information will help you better understand our products and services. If you have any other questions, please feel free to contact us!
1.How do your ice packs work?
Our reusable ice packs are made of special materials that can cool quickly and keep cold. Please place the ice pack in the refrigerator or freezer until it is completely frozen before use. Use as needed.
2.How to clean and maintain the ice pack?
After use, please rinse the ice pack with clean water and gently scrub it with mild soap. Please avoid using bleach or strong acid cleaners to ensure the life of the ice pack.
3.How do I place an order?
You can browse our website, select the required products and add them to the shopping cart, and then follow the prompts to complete the checkout process. We support a variety of payment methods, including credit cards, debit cards and online payments.
4.How much is the shipping cost?
The shipping cost will be calculated based on the weight of your order and the shipping address. You can view the specific shipping costs on the checkout page.
5.What shipping options do you provide?
We offer a variety of shipping options, including standard and expedited shipping, so choose the right option for your needs.
6.Can I return my item after I receive it?
Yes, you can return your item within 14 days of receiving it. Please ensure that the product is unused and in its original packaging. Please refer to our Refund and Return Policy page for more information.
7.How long does it take for a refund to be processed?
Once we receive your return and confirm that it is eligible for a refund, the refund will usually be processed within 5 business days and will be refunded to the original payment method you used.
8.Do you support international shipping?
Currently, we only support shipping within Poland. If you need to purchase in another country, please feel free to contact customer support for more information.
9.Can my order be changed or cancelled?
Orders can be changed or cancelled before they are shipped. Please contact our customer service team as soon as possible so that we can process your request as soon as possible.
Thank you for visiting www.minigalleryshop.com, we look forward to providing you with quality products and services!