Thank you for choosing www.minigalleryshop.com! We are committed to providing high-quality products and excellent service. If you are not satisfied with the product you purchased, we will be happy to help you. Please read the following refund and return policy carefully:

1. Applicable conditions for refunds and returns
   If you wish to return the product, please ensure that the following conditions are met:
   Return application: Please contact us within 14 days of receiving the goods to apply for a refund or return.
   In good condition: The product must be unused and in the original packaging. All tags and accessories must be returned with the product.
   Undamaged: The product must not have any damage or dirt before it is returned to us.
2. Refund application process
   Please follow the steps below to apply for a refund or return:
   Contact customer service: Contact our customer service team via email at marketplace.ops@minigalleryshop.com, please provide your order number and the reason for the return.
   Get a return authorization: We will provide you with a return authorization and detailed return instructions.
   Ship the product back: Ship the product to the specified address according to the instructions we provide. Please ensure that you retain the shipping receipt in order to track the status of the package.
3. Refund Processing
   Refunds will be processed according to your original payment method. Once we receive the returned product and confirm that it is eligible for a refund, we will process your refund as soon as possible, usually within 5 business days.
4. Return Shipping
   Free First Return: www.minigalleryshop.com will cover the shipping costs if the return is due to a defect or error.
   Customer Reasons: If the return is due to personal reasons (such as dislike, change of mind, etc.), the customer is responsible for the return shipping costs.
5. Exceptions
   The following situations are not applicable to the refund or return policy:
   Opened or used products.
   Customized or personalized items.
   Items purchased more than 14 days ago.
   
   Thank you for your support of www.minigalleryshop.com, we look forward to providing you with a satisfactory shopping experience!